At mbi9, the enjoyment of gaming never comes before the well-being of our users. We provide self-control tools, practical guidance, and ongoing support to ensure your gaming experience always stays within healthy limits.
Every one of these features is specifically designed to keep your gaming experience at mbi9 enjoyable and in control.
Set your own daily, weekly, or monthly deposit limits directly from your account settings. These limits take effect immediately and can only be decreased without any waiting period.
Set a session time limit to remind you when your designated play time is up. mbi9 will display automatic reminders so you always stay aware of the time you spend.
Need a short break? Activate a temporary cool-off for 24 hours to 6 weeks. During this period, you will not be able to log in or place any bets.
If you feel the need to stop completely for a period of time, the self-exclusion option allows you to close access to your account for 1 month to 5 years.
Opt out of receiving any promotional communications, bonus offers, or gaming advertisements from mbi9. This setting can be managed directly in your account profile.
Mbi9 enforces a minimum age requirement of 18 for all users without exception. Our KYC process ensures only eligible individuals can register and play on the platform.
Online gaming should be a source of entertainment — a way to unwind, enjoy the thrill of competition, and perhaps win great prizes. Like any other form of entertainment, however, it needs to be managed wisely so it does not affect your daily life, relationships, or finances.
Responsible gaming means playing within your financial means, setting realistic time limits, and maintaining a healthy perspective that gaming is entertainment, not a source of income. At mbi9, we believe that true enjoyment can only be achieved when players engage with full awareness and self-control.
We understand that not all users are in the same situation. Some play occasionally purely for fun, while others may be more frequently engaged. Regardless of your level of involvement, mbi9 provides a range of tools and resources that allow every user to manage their gaming activity in the way that suits them best.
Remember: Winning is a great bonus, but your safety and well-being are mbi9's top priority — one we will never compromise on.
One of the most important steps in responsible gaming is recognising warning signs early. Many users facing gambling problems are unaware of their situation until it has become serious. mbi9 wants to help you identify those signs before they escalate.
If you identify one or more of the above signs in yourself, do not wait. Contact the mbi9 support team via live chat or use the self-control tools available in your account today.
Mbi9 has built a comprehensive and easily accessible self-exclusion control system. All tools are available directly in your account settings without needing to contact support to activate them.
Access your account via the mbi9 website or app. Make sure you log in using the correct credentials.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select the control type that suits you — deposit limits, session time limits, a cool-off break, or self-exclusion. Each option comes with a clear description.
Enter the desired limit value or duration and click "Confirm". Limits that reduce gaming activity take effect immediately; limits that increase activity will require a 24-hour review period.
Mbi9 will send a confirmation email to your registered address as a record of the settings change made.
Protecting children and teenagers from accessing online gaming platforms is a responsibility that mbi9 takes very seriously. The mbi9 platform is exclusively for individuals aged 18 and above.
Our age verification process involves strict identity document checks at the point of registration. Any account suspected of being used by a minor will be investigated and suspended immediately while the investigation is carried out.
If you suspect your account has been accessed by a minor, contact the mbi9 support team via live chat immediately. We will take swift action to protect the safety of all parties.
Here are some practical tips to help you maintain healthy and enjoyable gaming habits on the mbi9 platform:
mbi9 users who actively use self-control tools are reported to enjoy a more positive and longer-lasting gaming experience overall.
Control the amount of money you can deposit within a set period.
Set the maximum duration for each of your gaming sessions.
Temporarily suspend account access for anywhere from 24 hours to 6 weeks.
Fully close your account for 1 month to 5 years.
Stop all marketing communications and bonus offers.
Set the maximum loss amount permitted within a given period.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the mbi9 support team or use the available self-control tools.
Reflect on your gaming sessions over the past month.
Including a partner, family members, or close friends.
Even minor issues that occur once or twice are worth taking note of.
This includes informal loans from family or friends.
Even mild withdrawal symptoms are a sign that deserves attention.
Using gaming as an emotional escape can become a harmful pattern if left unaddressed.
Answered "Yes" to 3 or more questions? We encourage you to use mbi9 self-control tools or contact our support team via live chat for a confidential, non-judgmental discussion.
Answers to the most frequently asked questions about responsible gaming at mbi9.
Register a mbi9 account today and enjoy full access to all our self-control tools. A truly enjoyable gaming experience starts with responsibility.
Safe & trusted platform | 18+ age restriction enforced | Full PDPA Compliance